Refund Policy
Effective Date: 17 | Jan | 2025
At Hyperlapse, we are committed to ensuring customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, we offer a straightforward refund process as outlined below.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- The service or product provided does not meet the description or agreed specifications.
- A technical issue on our part prevented the successful delivery of the service.
- The refund request is made within 7 calendar days of purchase.
Refunds are not applicable for:
- Services or products that have been fully utilized, delivered, or consumed.
- Change of mind after the service has commenced.
- Issues arising from customer-provided inaccuracies or delays.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to info@hyperlapse.tech with the subject line “Refund Request.”
- Provide Details: Include your name, order number, date of purchase, and the reason for the refund request.
- Supporting Evidence: If applicable, attach screenshots or documents supporting your claim.
3. Refund Processing Time
- Once your refund request is received, our team will review it and notify you of the outcome within 3 working days.
- If approved, the refund will be processed, and the amount will be credited back to your original payment method within 7 working days.
4. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Services disrupted due to customer-side issues, such as incorrect details or non-cooperation.
- Delays caused by third-party services not under Hyperlapse’s control.
- Customized services or products specifically tailored to your requirements.
5. Contact for Queries
If you have questions about our refund policy or need assistance, please contact us:
Email: info@hyperlapse.tech
Phone: +88 09678 777 516
We are here to assist you with any concerns and ensure a smooth refund process.
